Meta Business Platform · Official API

WhatsApp, doing the work your team keeps repeating.

Your customers already message you there. We make the number answer them properly — instantly, accurately, and at the hours nobody is at a desk.

Answers

The questions your team types out twenty times a day — hours, pricing, availability, directions, process.

Captures

Every enquiry logged with a name and number, whether it lands at 09:00 or 23:00.

Books

Appointments, orders and callbacks taken inside the chat, straight into your calendar or sheet.

Follows up

Reminders, confirmations and check-backs that go out on time, every time, without anyone remembering.

Getting it running

Four steps, about four weeks

01

Your number, verified

We set up a WhatsApp Business account in your name on Meta's official platform, and get the business verified.

02

Trained on your business

We feed it your documents, prices, policies and the answers your team already gives — so it sounds like you.

03

Tested privately

You try it on a demo number and break it, before a single customer sees it.

04

Live, and maintained

It moves to your number. Changes to answers, hours and pricing stay included.

AI, where it earns its place

Trained on your business, not the internet

A generic chatbot guesses. An assistant trained on your own documents, prices and procedures answers the way your best staff member would — and says so plainly when a question needs a person.

The same engine handles internal questions too: staff asking about leave policy, procedure, or what to do on site at 3am.

Straight answers

Will my number get banned?

Not if it's built properly. Bans happen when businesses use unofficial automation tools that breach Meta's terms. We build on the official WhatsApp Business Platform, which is what it exists for.

Do I need a new number?

Usually yes — a number already registered to the WhatsApp app has to be migrated or replaced. We handle that, and we keep your existing number working while we do.

What happens when it can't answer?

It stops guessing and hands over. The conversation is flagged, you get notified, and the customer is told a person is coming — which beats a wrong answer delivered confidently.

On cost: there are two. What we charge to build and run it, and what Meta charges per message. We set the Meta account up in your name, so you pay Meta directly at cost with nothing marked up in between.

Start here

If any of this sounds familiar — let's talk.

Not a sales call. Not a pitch. Just a straight conversation about your business — what's working, what isn't, and whether we're the right people to help. If we're not, we'll tell you that too.

Most of the business owners we work with came to us with one specific frustration. By the end of the first conversation, they could see three more things we could fix. That's usually when things get interesting.

Message us on WhatsApp
Reach out directly — no forms, no funnels, no waiting
+27 76 442 6051  ·  info@solutiontrail.co.za  ·  solutiontrail.co.za